Shipping & Return Policy
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your Cosmopdeals account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to email@example.com) Immediately!
ES Warehouse Express shipping 3-7 business days can be delivered to ES & other EU countryies
The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Note: We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
REMOTE Areas - DELIVERY
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
IS SHIPPING INCLUDED IN THE PRICES?
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
- Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.
- Choose shipping method after select the items
- Go to checkout. You will see the shipping cost:
HOW DO I CANCEL AN ORDER?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to firstname.lastname@example.org!
If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.
If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method).
However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage.